Terms of Service.

The Company will provide the Services as confirmed during the booking process, including the type of service, scope of work, project timeline, and any special instructions provided by the Client.

Monarch offers four primary service categories: property maintenance, kitchen & bath remodeling, landscaping & lawn care, and digital maintenance plans. Each engagement is customized based on a free site visit and the Client's stated needs.

All services begin with a free site visit. Clients may request a site visit through our website contact form, by phone, or by text. The site visit is complimentary and carries no obligation.

• A Monarch team member will contact the Client within 24 business hours to confirm the site visit date and time.
• Service dates and project timelines will be confirmed in writing following the site visit and quote approval.
• The Company will make reasonable efforts to accommodate Client preferences, but cannot guarantee specific start dates during peak seasons.
• A confirmation will be sent once the service appointment is officially scheduled.

All pricing is provided to the Client in an itemized written quote prior to the start of any work. No service will begin without the Client's explicit approval of the quote.

• Payment terms — including deposit requirements, milestone payments, or payment upon completion — will be specified in each project quote.
• Accepted payment methods include check, ACH transfer, credit/debit card, or other methods mutually agreed upon at time of booking.
• Invoices are due upon receipt unless a different schedule was agreed in writing.

• Clients must provide a minimum of 48 hours' notice for cancellations or rescheduling requests.
• Cancellations made with less than 48 hours' notice may incur a fee to cover scheduling and partner coordination costs.
• For projects where materials have been ordered or work has already begun, cancellation fees will reflect actual costs incurred.
• If the Company must cancel due to weather, an emergency, or other unforeseen circumstances, an alternative appointment will be offered at no penalty to the Client.

To ensure services are delivered safely and effectively, the Client agrees to:

• Provide safe, unobstructed access to the property and all relevant areas where work is to be performed.
• Ensure necessary utilities (water, electricity) are available and functioning on service days.
• Disclose any known hazards, structural concerns, or pre-existing conditions on the property that may affect the scope or safety of work.
• Secure pets and ensure a safe working environment for all personnel on site.

The safety of our team and Partners is a top priority. The Company reserves the right to pause or decline service if site conditions present a risk to personnel, including:

• Presence of biohazards, mold, severe infestations, or undisclosed structural hazards.
• Aggressive animals or unsafe individuals on the premises.
• Extreme weather conditions that create unacceptable risk for outdoor work.

If the Company pauses work for safety reasons, the Client will be notified immediately and an alternative plan or timeline will be proposed.

Unless otherwise specified in the project quote, the Company will source and supply all necessary materials, tools, and equipment required to complete the agreed scope of work.

• Material selections (fixtures, finishes, landscaping materials, etc.) will be discussed and approved by the Client before purchase.
• If the Client provides their own materials or supplies, the Company accepts no responsibility for defects, compatibility issues, or damage arising from those materials.
• Material cost estimates are included in the written quote and are subject to change based on availability or Client-driven changes.

All Company Partners are licensed and insured. We take every reasonable precaution to protect your property throughout the service process.

• Any damage caused by the Company or its Partners that is directly attributable to our work will be addressed and remediated at no cost to the Client.
• Damage to pre-existing deteriorated, fragile, or undisclosed conditions is not covered by this policy.
• Any claim of damage must be reported to the Company within 48 hours of service completion. Claims reported after this window may not be eligible for coverage.

Monarch Premium Services stands behind the quality of every job. If you are not satisfied with the result of any service, we want to know immediately.

• Satisfaction concerns must be reported within 48 hours of service completion.
• The Company will assess the concern and, where valid, return to address or correct the issue at no additional cost to the Client.
• This guarantee covers work quality and scope completeness — it does not extend to changes in Client preference after work is performed.

The Company treats all Client information and property details with strict confidentiality. Our full data practices are described in our Privacy Policy.

• No Company personnel or Partner may photograph, video record, or share images of a Client's property or belongings without express written permission.
• Client contact details are never sold, rented, or shared for marketing purposes.
• Before/after project photos used for portfolio or marketing purposes require explicit Client approval.

The Company reserves the right to terminate or decline to continue services under the following circumstances:

• Non-payment or repeated late payment beyond agreed terms.
• Persistent unsafe or inaccessible working conditions at the property.
• Repeated last-minute cancellations that disrupt the scheduling of other Clients and Partners.
• Harassment, threats, or abusive conduct directed toward Company personnel or Partners.

The Client may cancel or discontinue services at any time by providing written or verbal notice to the Company. Any work already performed or materials already purchased will be invoiced accordingly.

These Terms of Service are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law provisions.

Any dispute arising from or related to these terms or the services provided shall first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached, disputes may be submitted to mediation or small claims court in Wake County, North Carolina, unless otherwise required by applicable law.